Refund policy
Return and Refund Policy
Effective Date: September 23, 2026
At Monveria, we believe that outdoor spaces are an important extension of the home. A comfortable patio, a peaceful garden corner, or a relaxing outdoor retreat can create meaningful moments for families and friends.
Our collection includes decorative pillows and outdoor leisure furniture such as patio dining tables, beach chairs, rocking chairs, hammocks, and patio umbrellas. Each product is selected to help customers create comfortable, functional, and beautiful outdoor environments.
We are committed to providing reliable products and excellent customer service. If your purchase does not meet your expectations, this Return and Refund Policy explains our return procedures and customer support process.
1. Return Eligibility
Customers may request a return within:
30 days after receiving the order.
To qualify for a return, products must meet the following requirements:
- The product must be unused and in original condition.
- The item must include original packaging, accessories, and product materials.
- Outdoor furniture must not have been assembled, installed, or exposed to outdoor conditions.
- Decorative pillows must remain unused, clean, and free from stains or odors.
- Proof of purchase must be provided.
Returned products must be in a condition suitable for resale.
2. Eligible Products
Returns may be accepted for:
Home Comfort Products
- Decorative pillows
- Outdoor cushions
- Soft furnishing accessories
Outdoor Furniture Products
- Outdoor dining tables
- Beach chairs
- Rocking chairs
- Hammocks
- Patio umbrellas
3. Non-Returnable Items
Returns may not be accepted for:
- Products that have been assembled or installed.
- Products damaged through improper use or handling.
- Items exposed to extreme weather conditions after delivery.
- Products without original packaging.
- Clearance or final-sale items.
Outdoor furniture requires careful inspection before assembly. Once assembled, products may not qualify for standard returns unless there is a manufacturing defect.
4. Damaged or Incorrect Orders
We carefully inspect and package products before shipment. However, outdoor furniture may occasionally experience damage during transportation.
If your order arrives:
- Damaged
- Defective
- Missing components
- Incorrect
Please contact us within:
7 days after delivery
with:
- Order number
- Customer information
- Photos of the product
- Description of the issue
Our team will review your request and provide an appropriate solution, including:
- Replacement parts
- Replacement products
- Refund assistance
when applicable.
5. Return Request Process
To request a return, please contact:
Email:
Please include:
- Full name
- Order number
- Product name
- Reason for return
- Supporting photos if necessary
Customers must receive return approval before shipping products back.
Unauthorized returns may not be accepted.
6. Refund Process
After the returned item arrives and passes inspection, we will notify you about the refund status.
Approved refunds will be processed to the original payment method.
Refund processing time:
5–10 business days
Additional processing time may depend on your payment provider or financial institution.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The product arrived damaged.
- The wrong item was shipped.
- The issue was caused by our error.